For every bot, there are multiple workflows (something like paths). Every flow has a trigger and multiple actions. In any interaction, a single flow is selected (as soon as a flow's trigger condition is met).
If a flow is triggered, then all actions within that flow are executed.
We have hundreds of ready-to-use bots which handle many different use cases. If you find your use-case to be similar, you can simply import one of them into your existing bot.
When a user calls your bot, perform actions and respond with relevant information.
Send information, promotions, offers and alerts pro-actively to your users.